Progressive Service Company – 1173 Customer Reviews – Raleigh, NC
Effective Date: July 1, 2026
Welcome to callprogressive.com (“Site”), operated by Progressive Plumbing Heating & Air (“Company,” “we,” “us,” or “our”). By accessing or using this Site, you agree to be bound by these Terms and Conditions. If you do not agree to all terms, please do not use our Site.
1. Use of the Site
You may use this Site only for lawful purposes and in accordance with these Terms.
2. Intellectual Property
All content on this Site is the property of the Company or its licensors.
3. Customer Satisfaction Guarantees
We are committed to providing exceptional service and peace of mind.
First Year HVAC Installation Guarantee
If your heating or cooling system experiences a breakdown within the first year after installation, and we are unable to restore service within 24 hours of your request, we will compensate you $500 for the inconvenience.
No-Surprise Pricing Guarantee
The price we quote is the price you’ll pay—no hidden fees or last-minute surprises.
Peace of Mind Guarantee
Your safety is our top priority.
4. Coupon Offer Terms
Unless explicitly stated otherwise, promotional offers are not valid on emergency service calls.
5. Disclaimer
This Site is provided “as is” without warranties.
6. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages.
7. Carrier Liability Disclosure
Wireless carriers are not liable for delayed or undelivered messages.
8. Privacy Policy – SMS Communications
If you provide your mobile phone number and consent to receive SMS messages from Progressive Plumbing Heating & Air, your mobile phone number and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
We may share information only with trusted service providers necessary to operate our messaging services.
We may send appointment reminders, scheduling confirmations, technician arrival notifications, service updates, follow-up communications, customer support messages, review requests, and promotional offers where consent has been provided.
Reply STOP to opt out. Reply HELP for assistance or contact us using the information below.
9. SMS Messaging Terms & Conditions
By opting into SMS communications from Progressive Plumbing Heating & Air, you agree to receive informational and promotional text messages. Message frequency may vary. Message and data rates may apply.
For assistance, reply HELP or contact:
Phone: 919-325-0180
Email: info@callprogressive.com
Reply STOP to cancel. After opting out, no further SMS messages will be sent unless you opt back in.
10. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the content, terms, or practices of any third-party sites.
11. Modifications
We reserve the right to update or modify these Terms at any time. Changes will become effective immediately upon posting to this Site. Your continued use of the Site constitutes acceptance of any modified Terms.
12. Governing Law
These Terms shall be governed by the laws of the State of North Carolina.
13. Contact Us
Progressive Plumbing Heating & Air
Website: callprogressive.com
Phone: 919-325-0180
Email: info@callprogressive.com
From my first call to Progressive’s office, my conversation with the electrical manager, through the end of the job when all was done, Progressive did a great job for me. They were very professional, friendly, and flexible. The work was to relocate receptacles and switches from a wall that was being removed from our house, and also to add receptacles to another room. They sent two men who had to spend several hours both under and in our house. I recommend them highly and will use them again.
- Bern Gartts (Nov 2015) - Review From Google
Brian performed maintenance check on the HVAC (I hope I used the correct term). His visit was just a few days we experienced unusually cold weather in mid-October. He was very helpful by providing answers to my questions. He also explained things that I was not aware of. I did not like the programmable thermostat and he replaced it with a simple thermostat which I understood much better than the programmable. I now feel much more comfortable after he inspected the system.
Jean Allen (January 2016) - Review From Google
I had Progressive install a new tankless water heater. The technicians name was Larry and his helpers name was martin. They were both very polite and their work looks very neat. We are very happy with our new tankless heater.
Tyler Smith (February 2016) - Review From Google
We have had our HVAC replaced by this company and have a current service contract and loved them.Darryl who worked with us was great. The greatest part of the company though is how attentive, helpful, and responsible Kat was! She was constantly available and providing any assistance we needed.
Gina-Maria Pomanna (November 2015) - Review From Google