(877) 325-0180
Pay Your Invoice Now

Emergency Service:


Available 24/7

5 Ways to Stop Plumbing Problems Before They Happen
24/7 Emergency Service

Here at Progressive Service Company, we deal with plumbing every day. We see all sorts of problems, from the inconvenient to the catastrophic.

With as much use as your home’s plumbing system gets, there are a lot of things that can go wrong. Often, this comes from normal wear and tear. But sometimes, larger problems are more avoidable. Here, we show you how a few small changes to your routine can save you a lot of time and headaches down the road.

Keep your drain free of fats, oils, and greases

When poured down the drain, fats, oils, and greases—collectively known at FOG—will cool, harden, and clog your pipes. If you don’t already, dispose of cooled grease in the trashcan. Even if you’re careful, it is easy to let some slip through into the drain, so to minimize your risk, avoid using hot water to rinse grease off the dishes. Instead, use a paper towel to wipe dishes off free of hardened grease so the bulk goes into the trash can. And while butter, oils, grease, lard, and shortening pose the most risk to your plumbing system, other items like sauces and meat scraps can add to the build-up—so make sure those find their way to the trash can, too.

Run the disposal regularly

Even when you aren’t using it, it’s a good idea to run your disposal every few days. Otherwise, food in the disposal can harden. For a deep clean, pour a half cup of baking soda into your disposal, and follow it with a half cup of vinegar. After 10 – 15 minutes, start running cold water and turn on the disposal. Let it run for a minute or two, and voila! Your disposal has now been cleaned out.

Clean out the shower drain

When life gets busy, it’s easy to overlook the small things, like all that hair that has built up on top of your shower drain. Make a habit of swiping that hair away regularly, perhaps on the same day of each week. This simple routine will help by keeping the hair from seeping into the drain and creating a blockage. If you already have a deep clog, we don’t recommend you lift the drain and try to clear it yourself; you could potentially cause damage to your pipes, creating an even bigger problem. In this case, contact a professional to resolve the problem.

Be careful what you flush

Clogged toilets are among the most common and most unpleasant plumbing problems. Just as a reminder, you should never flush heavy paper products or similar materials down the toilet. That includes paper towels, feminine napkins, and facials tissue. Even toilet paper can cause problems when flushed in large quantities. And occasionally, other foreign objects can find their way into the toilet—it happens more than you think. Items fall from a cabinet above, or are placed in the toilet and flushed by children. Even toilet fresheners can cause issues if they become detached. Be aware of what you are flushing, potential, and move small objects away from your toilet.

If you do have a clog, but you can’t determine the source, any of the above could be causing the issue. Call a professional plumber for an official diagnosis and solution.

Don’t weigh down your shower head

Shower caddies can be useful, but hanging them right from the shower head is a bad idea. The weight of the caddy, bottles of shampoo, conditioner, shaving cream, and body wash along with your soap, wash cloth, loofa will drag your shower fixture down. Over time, this can cause leaks, pull the showerhead out of the wall, and even break off the shower head or a supporting piece.

Any caddy that attaches to the shower head should have suction cups, using the shower head for stabilization only, not weight bearing. Better alternatives are the free-standing corner rack or tension shower caddy.

Call in the professionals

Plumbing can be a headache, but it doesn’t have to be. Now, you can manage some important day-to-day maintenance. We’ll take care of the rest. Progressive Service Company is here for you, 24 hours a day, 7 days a week, 365 days a year. You can reach our team at 877-325-0180.


Get in Touch with Our Experts
Our plumbing and HVAC experts tackle your FAQs!
24/7 Emergency Service

Your 3 most common questions – answered!

Got a question? You aren’t alone! We get asked lot of the same questions from customers and are sharing the answers here to help you stay proactive with your home maintenance. If we don’t answer it here, though, please call us and we are happy to help

  1. What’s wrong with my water heater?

This is a multi-pronged question since there could be several reasons your water heater isn’t working properly. What have you noticed lately? Based on the most commonly occurring symptoms we’ll help you asses the problem.

  • I’m not getting enough hot water.
    • Don’t panic — more often than not, this can be remedied with a quick tweak to your temperature settings. Try turning up the temperature slightly and allow 24 hours for it to adjust. Don’t turn it up too high, though, as you will risk releasing water at a dangerous temperature. It’s best to keep it set at 120 degrees fahrenheit.
  • I’m not getting any hot water.
    • Chances are, this is being caused by one of two things: a faulty pilot control valve or a faulty thermocouple. While these aren’t major repairs, we recommend calling a trained plumbing professional to take care of them.
  • My water smells like rotten eggs.
    • Somehow a trace of bacteria may have entered into your tank. While we recommend calling us to flush the tank out, with a strong level of comfort and the help of a step-by-step guide, you could fix it yourself. Please call us if you need assistance.
  • My water heater is making strange sounds
    • Do you hear popping, cracking or rumbling? There may be some built up mineral deposits in your heater. A periodic flush can fix this, but if you continue to hear these sounds, it may be time for a new heater.
  • There’s water puddling up around my tank
    • Your tank is most likely leaking and this is an issue you don’t want to mess around with. Call us at the first sign of a leak. We are available around the clock 24/7.
  1. Why are my shower drains always clogged?

As many of you could guess, hair is the most common culprit of a clogged drain. When showering, try your best to clean out the drain grate every day to prevent the loose hair from slipping down it. If you are struggling with a stubborn clog, we offer hydro-jetting, video inspection and rooter services that are sure to get the job done.

  1. How can I save on my energy bill?

With winter right around the corner, there are several ways to keep your costs down even during the coldest months. The first tip we recommend is staying on track with routine HVAC maintenance and checkups. If your system isn’t performing efficiently, we can offer a solution to save you money in the long run.

Other quick tips:

  • Turn down your home’s temperature when you leave. Why spend money on heating a home you aren’t even in to enjoy? If your thermostat allows for scheduling, time your system to heat appropriately throughout the day based on when you are home.
  • Keep your filters clean and fresh. When dirt builds up in the filter, it makes it difficult for warm air to flow into your home and your system has to work even harder than usual.
  • Although this may sound counter intuitive, run your ceiling fans clockwise during the winter. Since warm air rises, you will be able to circulate the air that’s already been heated back down to ground level. If you can’t find the switch on your fan, just give us a call.

Have another question we didn’t answer? Give us a call – we’re happy to help! Call 919-325-0180 for around the clock emergency service or to discuss any issues.


How to Prevent Frozen Pipes
24/7 Emergency Service

(and What to Do if They Happen to You)

Winter weather can bring harsh elements like plummeting temperatures, snow and ice. Of course, we know to bundle up, but have you thought about your plumbing? A common problem when temperatures drop is for our pipes to freeze, halting the flow of hot water into your home. Frozen pipes also run the risk of cracking or bursting, which can cause major water damage, mold and expensive repairs.

We have put together a helpful guide to prevent your pipes from freezing and what to do if they freeze.

frozen-pipes (1)
Share This Image On Your Site Using the Embed Code Below

Share This Image On Your Site Using the Embed Code Below

Always at Your Service!

The seasoned experts at Progressive are prepared to handle even the worst of plumbing disasters. If you find that your pipes have frozen and burst, call us immediately, and we’ll get your home back to working order in no time.

Contact Us Today!
The Pros and Cons of Tankless Water Heaters
24/7 Emergency Service

What does it meatankless water heatersn to be tankless?

Tankless water heaters are the energy efficient way to go. These options heat water without the use of a tank, and gather their energy from either a gas burner or electricity. There are many benefits of not having a tank, like an endless supply of hot water and lower energy costs, but some cons can outweigh the pros. Use our checklist guide to gauge whether going tankless would work for your household.

Pros of Tankless Water Heaters

  • Long-Lasting System. Tankless styles outlive traditional water heaters by a number of years. While a typical tank lasts from 10 – 15 years, tankless options can last up to 20.
  • Unlimited Hot Water. Because water isn’t stored in a tank, the only water heated is the water being used at that moment. This means you can shower, run the dishes and a load of laundry, all using hot water, all at the same time.
  • Lower Energy Costs. Going tankless means becoming more energy efficient and decreasing the energy costs of running your home.
  • Save Space. The tank in traditional water heaters tends to be bulky (up to 60” in height and 24” in width) and can take up a lot of space. A tankless water heater has no tank and is mounted to the wall, therefore, giving you more storage space in your garage or utility room.

Cons of Tankless Water Heaters

  • Upfront Cost. Upfront costs for tankless water heaters can be on the more expensive side, but may end up saving you money in the long run. These options are an important investment and can be well worth the cost. If it’s not in the budget though, this option may not be for you.
  • Heating Time. Although you don’t have to wait for more than a couple of seconds, that may be too long for some households. Hot water doesn’t flow immediately, like in a tank heater. In a tankless model, a flow sensor has to activate, a fan turns on, then the burner turns on to heat the water. Another issue, from time to time, is the “cold water sandwich.” If cooler water is lingering in your pipes, you’ll get a moment of cold water, while the fresh hot water starts its journey through your plumbing.

Contact The Plumbing Experts!tap-791172_1920

Still not sure whether to go tankless or not? Contact
the professionals at Progressive. We’re experienced in installing water heaters of all shapes, sizes and varieties, and will help match you with the perfect system for your Triangle home.


5 Ways to Warm Your Home Without Cranking Up the Heat
24/7 Emergency Service

Fall is here, and so are cooler temperatures in the Triangle. When you feel that nip in the air, one of your first instincts may be to crank up the thermostat. But what if you could conserve energy and find other ways to keep warm without immediately cranking up the heat (at least for a few more weeks)? Read on for 5 things to try.

Stay Warm and Save Money

  1. pumpkin-soup-508772_1280Cook for the Winter. It may be fall, but cooking some of your favorite winter comfort foods like chili and soup can help bring on some much-needed warmth. The steam from the cooking process heats up the air around you, and the soup instantly warms you from within.
  2. Fill in the Cracks. Search around your home for cracks in your walls, near your windows and around or underneath your doors, which could be letting in cool air from the outside. Having proper insulation is the key to keeping the warm, comfortable air in and the frigid air out. If you do find a crack or source of air leakage, use caulk to seal it.
  3. Close off Unused Rooms. Do you have rooms that aren’t being used, like an unfinished basement or spare bedroom? Make sure to keep doors to those rooms closed to focus warm air circulation in parts of the house you are actually using.
  4. Swap out Your Sheets. In the summer, sleeping in thin, cotton sheets keeps us cool and comfortable. Now that it’s cold out, swap out those cotton sheets for thicker flannel sheets to make your slumber more toasty and so you can start your day a little warmer.
  5. Change the Direction of Your Fan.  It may sound strange, but the direction of your ceiling fan should be changed seasonally. The direction switch is located on the top of the fan and should be as easy to change. Can’t find the switch? Contact Progressive and we’ll help you locate it. Run your fanelectric-fan-414575_1280 counter-clockwise in the summer to create a breeze, and run it clockwise in the winter months to circulate rising heat.

As the weather starts to change, don’t run straight to the heater. These five tips will help you put off cranking up the heat, at least for the next few weeks. As always, if you have a problem with your heater, or any other electrical or plumbing issue, call the experts at Progressive at 919-325-0180 for around the clock emergency service.

4 DIY Plumbing Mistakes to Avoid
24/7 Emergency Service

progressive service companyToday, most people go online to find quick fixes for minor plumbing issues. Sometimes, for smaller issues, a DIY fix can work well, but there are some things you need to be weary of. A problem you may think is a simple fix may actually be a symptom of a much larger problem. As always, the experts at Progressive are always here to answer any questions or concerns you may have in regards to your residential plumbing system.

We’ve put together a helpful guide DIY plumbing mistakes that can actually make a problem worse. Browse our tips below and save yourself from a DIY disaster.

Overusing Chemicals

In the right situation, certain chemicals are great for getting out clogs, but be cautioned that this isn’t always the case. Harsh cleaners like chemical drain products don’t work on solid clogs caused by things like hair, toothpaste and soap film and can eat away at your plumbing system. As a result, they can create an even bigger issue than you started with. The ingredients in chemical drain solutions can be harmful to your skin and eyes and when inhaled, so always use gloves and keep a window open to allow fresh air in.

Using Improper Tools

Ever heard of using a coat hanger to unclog a drain? In reality, this practice can cause a lot more problems than a pesky clogged drain. Shoving metal down into your pipes is risky because if you lose it, you now have two items to dig out.

Taking Apart Your Pipes

If you’re trying to work your way down to a clog, don’t disassemble your pipes yourself! This may seem like common sense, but when you’re looking for a clog deep in your drain, resist the urge to take the structure apart. While this may help you find where it is, putting it back together requires special tools that only the professionals know how to properly use, and you leave with a bigger problem than when you started.

Not Turning Off The Water

This may seem like a no brainer, but if your job requires the water to be turned off, don’t risk a mess. Even if it doesn’t, turn it off just to be on the safe side. If you don’t turn off your water, you could come face to face with an heavy ongoing stream of water that comes out of nowhere and can cause major water damage to your home. If you ignore your water, your job just turned from a simple fix into a messy mistake.

Progressive: Your Plumbing Resource

progressive-35If you’re not sure whether you should attempt a DIY fix, call the experts at Progressive Service Company. Remember, some quick fixes can be done by yourself, but take these tips into consideration when attempting a DIY job. Contact us if you have any plumbing questions and we’ll be happy to answer, no matter the time of day or day of the week.




Let’s Fix Your Plumbing Problem

How to Detect & Prevent Mold Growth After Water Damage
24/7 Emergency Service

If you’ve recently experienced a basement flood or a broken pipe, you know what it’s like to deal with water damage. If that isn’t enough of a headache, you also have to deal with mold growth making its way into your home. It’s easy to spot water that puddles out in the open, but do you know how to detect mold growth over time? Learn more about what causes mold, where it most often grows after water damage and how to prevent it below.

What is mold?

bark-435204_1280 (1)A part of nature, mold breaks down dead organic matter to keep the ecosystem up and running. It reproduces through tiny spores, and travels through both indoor and outdoor air. And the one major thing it needs to grow? Moisture. Mold can also be an allergy irritant, and cause other breathing and respiratory problems.

Signs of Mold

  • Peeling paint or wallpaper
  • Stains on ceilings, floors, and walls
  • Musty smell
  • Compromised or warped wood panels
  • Decomposition on plumbing valves and fittings

How to prevent mold growth

Cover the Floor of Your Crawl Space

Leaving this area exposed can cause groundwater to seep into the wood foundation of your home and start the population of mold.  Crawl spaces are one of the most vulnerable spots to hold mold because of it’s position. Located on the bottom, nearest to moist earth, this is the spot in your home with the highest level of humidity. Cover the space with a water-resistant barrier, like polyethylene plastic.

bathroom-653621_1280 (1)Leave the Bathroom Fan On

Controlling the amount of moisture in your home is key to preventing the growth of mold. One way to do this is to leave the fan running in the bathroom for 10 – 15 minutes after you take a hot shower. Circulating the humid air out gets rid of lingering moisture.

Close Windows and Doors When Using AC

Keeping your living space cool in the summer means cranking up the AC. Although this is a way to stay comfortable, you have to make sure openings to the outdoors are shut so that condensation doesn’t build up around the windows. With condensation comes water, and with water comes mold build-up.

When to Call A Professional

If you suspect there’s mold growth happening in your home, call a local plumber. They know exactly what to look for and can give you the best advice on how to keep your house moisture-free.

Contact the Plumbing Experts

As always, you can count on Progressive to respond to your home emergency no matter the time of day or night. We’re available 24/7/365 to make sure your home is safe and protected from any kind of damage from the elements.

Call or contact us today!

4 Telling Signs of a Dying Water Heater
24/7 Emergency Service

4 Signs Your Water Heater is Going to DieAt Progressive Service Company, we specialize in water heating repairs and replacements. Of course, we’re here for when your water heater decides to quit, but how can you be proactive about noticing it before it stops completely? The last thing you want is for your water heater to fail unexpectedly, which can cause damage to your home. A busted water heater can cause soggy carpets, extensive water damage, not to mention the interruption to your daily routine!

We’ve created a quick reference guide for homeowners to use when you happen to notice something abnormal about your water heater.

1. The area around your tank is wet.

If you happen to see moisture and condensation outside of your tank, it could be a sign of a slow leak. As the metal heats, it expands, and if you have any kinds of cracks in your heater, then water may leak from the tank. When the metal cools, the inner tank will stop leaking, but it is important to observe your tank and the after effects. Make sure that no other cracks have formed around critical areas, like fittings or the connection to the tank.

2. You see rust forming.

If you see orange or dark red rust in the water surrounding the tank, it could be a sign that your heater is corroding. If you start to smell something metallic, it could mean that rust is developing inside of your heater, giving off that odor.

3. You hear loud or unusual noises.

If you hear strange noises coming from your tank, it could be caused by interactions between the heating elements and the mineral deposits inside your heater. These deposits harden and cause a low rumbling, popping and cracking noises from inside. Flushing your water heater periodically can stop these sounds, but if the problem persists, it may be time for a new heater.

4. It just isn’t producing as much hot water anymore.

Decrease in hot water productionIf your water isn’t quite as hot as it once was, and it feels lukewarm, it could mean that you need to replace your water heater. Pay attention to the water pressure as well – lukewarm water and low pressure water is a sign that your water heater needs replacing. How long does it take for your water to heat up? If it takes longer than usual to reach a warm temperature, the heating mechanism in your hot water tank may be broken.

Don’t wait for your water heater to quit while you’re in the middle of a relaxing shower. Use this guide as a checklist, and call us with any questions or concerns. Contact Progressive Service Company today, and we’ll get you back under hot water fast.

Call Us Now

Call us at 877-325-0180 Or Fill Out The Form Below!

Call us at 877-325-0180, or fill out the form below and we will get back to you promptly.
If you have an emergency, please call for immediate assistance.
  • This field is for validation purposes and should be left unchanged.

Need residential services?

We also solve plumbing, electrical and HVAC problems for homes in the Triangle.